No return, no refund policy for Kapcha Creations (Digital Goods)
Kapcha Creations, https://kapchacreations.com/, takes pride in the unique, handcrafted nature of its products. Due to the individual effort and artistry that goes into each poject, and the fact that returns or refunds are not supported, there is a strict no return, no refund policy. Before completing a purchase, carefully review the following terms:
1. All sales are final
All purchases made on Kapcha Creations are final and non-refundable. Returns or refunds are not accepted unless the item received is significantly different from its description or is demonstrably defective.
2. Exceptions (defective or significantly misrepresented products)
- Reporting the Issue: Contact customer support within [insert your desired timeframe, e.g., 24-48 hours] of receiving your order if you believe you have received a defective product or an item significantly different from its description.
- Required Documentation: Provide clear images or a short video demonstrating the issue along with your order details.
- Assessment: The team will review the provided information to determine if an exception to the no-refund policy is warranted.
- Resolution: If the claim is approved, a replacement of the same item or store credit for a future purchase may be offered, depending on the severity of the defect.
3. Digital products
All sales of digital products (e.g., patterns, tutorials, downloadable resources) on Kapcha Creations are strictly final and non-refundable, due to the nature of instantly accessible digital goods.
4. Important considerations
- Product Descriptions & Previews: Review product descriptions and high-quality images carefully before completing an order to help make informed purchase decisions.
- Handmade Variations: Slight variations in design, color, or pattern may occur due to the handmade nature of the products. These variations are not considered defects and will not qualify for an exception to the no-refund policy.
- Contact Us: Contact customer service before completing a purchase with any questions or concerns about the products or this policy.
By making a purchase from Kapcha Creations, you acknowledge and agree to abide by this no return, no refund policy.
Need help? Contact Us
Contact Us
If you have any questions about this No Refund Policy, You can contact us:
By visiting this page on our website: https://kapchacreations.com/contact
By email: hello@kapchacreations.com